FAQ
Welcome to the Champagne Wings FAQ page! We've compiled answers to the most common questions to make your shopping experience smooth and enjoyable.
General Questions
1. Do you offer custom designs?
Yes! All our sets are custom-made to order. You can choose your preferred length, shape, and size when placing your order. If you have a specific design in mind, feel free to contact us via the Contact tab or email us at customerservice@champagnewings.com .
2. What shapes and lengths do you offer?
We offer a range of nail shapes: Coffin, Stiletto, and Square. Lengths range from Short to 10XL. In the description of each listing, we always specify which length and shape are shown in the advertised picture.
3. What is included in the nail set?
Each set includes everything you need for application: your custom nail, nail glue, nail file cuticle pusher, alcohol prep pad, glue tabs.
4. How do I know my size?
The best way to find out your size is to measure your nails. Please follow this guide:
- Using transparent tape, place it across the largest part of your nail.
- Mark the two sides of your nail on the tape with a pen.
- Remove the tape and measure it with a ruler.
- Note the size for each nail (e.g., Thumb - 18mm, Index - 15mm, Middle - 10mm, etc.).
- Order your nail set by choosing 'custom' for size and leaving a note with measurements for each nail.
If you’re unsure about your size, contact us, and we’ll be happy to assist you or send you a sizing kit. However, if the wrong size is ordered, it is the customer’s responsibility.
5. Do you accept bulk or wholesale orders?
Yes! Please email us at customerservice@champagnewings.com with your request, and we’ll be happy to discuss bulk pricing and options.
Ordering & Shipping
6. How long does it take to process my order?
As all sets are made to order, processing times are currently 1–3 working days.
7. Where do you ship to?
We currently ship worldwide! Shipping times and costs vary based on location and will be calculated at checkout.
8. How long does shipping take?
- EU: 1–4 working days
- UK: 4–10 working days
- US and the rest of the world: Up to 12 working days
9. Can I track my order?
Yes, once your order has shipped, you’ll receive a tracking number via email.
Care & Maintenance
10. How do I apply/remove the nails?
Detailed instructions and maintenance tips are available on our social media channels.
11. How long do the nails last?
Our nails can last up to 4–5 weeks with proper application. They are also reusable with the right care.
Returns & Refunds
12. Do you accept returns or exchanges?
Due to the custom nature of our products, we do not accept returns or exchanges. Additionally, we do not take responsibility if you order the wrong size. However, if you encounter any issues with your order, please reach out to us at customerservice@champagnewings.com within 7 days of delivery, and we’ll do our best to help.
13. What if my order arrives damaged?
If your order is damaged during transit, please email us within 48 hours of receiving it, including photos of the damage, and we’ll work to resolve the issue.
Other Questions
14. How can I contact you?
You can contact us via the Contact tab on our website or email us at customerservice@champagnewings.com. We're happy to assist you!